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Sigma Group describes using BORIS to support their facilities management. How digital data recording and real-time reporting helps them to deliver a first class customer service:


“BORIS provides everything we need to manage our projects and make our site teams more efficient. And the reporting now provides real time information.”


Sigma Group - facilities management customers


The Brief

As the experts at transforming commercial space, Sigma is an end-to-end solution provider. Services include construction, M&E, fixtures & more, to successfully deliver thousands of new and refurbishment projects worldwide every year within the fast-paced retail environment.

For leading retailer M&S providing a safe shopping experience for customers is of paramount importance. Sigma was therefore appointed to survey, inspect and maintain fire dampers in an initial 150 stores across the UK.

Sigma required a flexible digital solution that would enable them to capture and record defects, quality milestones and handovers whilst also offering the team the option to be able to record lesson’s learnt for continuous improvement opportunities.


The Solution

Sigma and Boris Software worked together to create a system that supported the delivery of a comprehensive M&E fire damper survey project for Sigma’s client.

The BORIS system facilitated the challenges of this project; to survey & record the exact location, condition and to test performance of the fire dampers across the M&S national network of stores. Being able to map the location of the dampers with existing drawings and flag up any test results and remedial actions was also seen as a huge advantage for all parties.

This platform demonstrates a highly efficient and adaptable tool for delivering detailed client requirements within a user friendly mobile app function. Ease of use proved to be a major plus with the client, consultants and the surveying team. The adaptability of the application allows for real-time accountability and recording of ‘right first time’ handovers.

“BORIS is a new digital solution to improve efficiencies and offer a greater depth of reporting across all of our projects. The tool was born out of a requirement to ‘digitalise’ our on-site operations, ensuring Sigma can continue to deliver a high quality finished facilities project whilst also offering leading levels of customer service.”

“The bonuses for us include:

  • – Compatible with Android and iPhone/iOS
  • – Aids our facilities management
  • – Captures real-time information and reporting
  • – Works both online and offline
  • – Sigma branded dashboard
  • – Helps to schedule workloads
  • – Supports asset management, turning any item into a digital asset
  • – Aids compliance management, from health & safety to quality control, live data means records are always up-to-date
  • – Dedicated client login


Using the BORIS app & portal dashboard to manage Sigma Groups operations


The Future

“Opportunities to further develop the app have also been readily identified.
Going forward, the platform offers a springboard for future digital transformation of Sigma’s facilities project management and CRM functions. Including resource planning and training, labour, plant and materials costs linked to our financial platform and supply chain management.”

This will also include asset management, the digital tagging of store assets to provide a digital profile that could be used for future inspection and maintenance work.


Client Satisfaction

“We are delighted to now be fully operational on our Sigma Project Management Tool, BORIS.”

By implementing this system within this project, Sigma has delivered another successful facilities project to the client with complete transparency and full daily visibility of work completed including any remedial works identified.

M&S and their consultants were delighted with Sigma’s dedication to the seamless delivery of this project and the reporting outputs obtained via the new software application.

“Thank you to all at Boris Software for making this process easy, timely and a great partnership for future development.”
Adriana Bailey, Quality Manager, Sigma Group

Visit our Operations Management pageĀ for more information